Service
Practical AI & Automation for Small Businesses
Use AI where it saves time or money — not because everyone else is talking about it.
I am not selling AI for the sake of AI. Most businesses I speak to don't need an AI strategy — they need three or four specific tasks to stop eating a day a week.
So the conversation starts with what your team does manually and how often, not with which model or platform is currently fashionable.
Start with the repetitive work.
- — The same report rebuilt by hand every week
- — Information retyped from one system into another
- — Standard replies written from scratch each time
- — Invoices, forms or documents processed one at a time
- — Enquiries waiting hours for a first response
Common symptoms
- — The same report is rebuilt every week by hand
- — Data gets retyped between two systems
- — Enquiries wait hours for a first reply
- — Documents are processed manually one by one
What this can cover
- Workflow automation
- Automated reporting
- Customer support assistance
- Lead qualification
- Email workflows
- Document processing
- Data extraction
- AI assistants
- Internal knowledge tools
- Repetitive task automation
- Business workflow integrations
Example deliverables
- — Automation map with time saved per task
- — Built and tested workflows
- — Fallbacks for when something fails
- — Handover so your team can adjust it
Where we start looking
If someone on your team performs the same predictable task dozens of times every week, that's where we start looking for automation.
If a task is rare, or genuinely needs judgement, automating it usually costs more than it saves — and I'll say so rather than build it.
Examples of automation
- A weekly report that assembles and sends itself
- New enquiries sorted, summarised and routed to the right person
- Data pulled out of documents instead of retyped
- An internal assistant that answers questions from your own documentation
Questions people ask
Tell me what's actually happening.
Describe the problem. I'll tell you whether this is the right service — or something simpler.
No jargon. No obligation. Just tell me what's happening.