Service
Small Business Operations Consulting
Fix the processes slowing your business down before adding more people, software or complexity.
Most small businesses don't have a strategy problem. They have an execution problem — work moving through email, spreadsheets and messages, with nobody quite sure where it is or who has it.
I start by understanding how the business actually operates today, not how the org chart says it should. Then we simplify, assign ownership and make the work visible.
Signs you may have an operations problem
- — Everything depends on the founder
- — Nobody knows who owns what
- — Important tasks live inside spreadsheets
- — Problems are discovered after customers complain
- — Reporting takes hours
- — Teams repeat the same mistakes
- — Processes exist mostly inside people's heads
- — Growth creates more chaos instead of more efficiency
Common symptoms
- — Things only get done when someone chases them
- — Every month feels like starting from scratch
- — Nobody agrees on who owns what
- — Costs creep up without a clear reason
What I can help with
- Operational audits
- Process mapping
- Workflow redesign
- SOP development
- KPI systems
- Performance dashboards
- Vendor workflows
- Customer service processes
- Sales operations
- Order management
- Fulfilment
- Accountability systems
- Cost reduction
- Scaling operations
Example deliverables
- — Written audit with prioritised fixes
- — Redesigned workflow maps
- — SOP pack your team can actually use
- — KPI set and a simple reporting dashboard
Fix the process before you buy the software
Buying a tool to sit on top of a broken process usually produces an expensive, broken process. Where a system genuinely helps, I'll say so — and I can build it. Where a clearer process solves it, that's cheaper and faster.
Examples of work
- Mapping an end-to-end order process and removing duplicated approval steps
- Writing SOPs so a task no longer depends on one person remembering it
- Defining a small set of KPIs and a weekly review the team actually runs
- Redesigning escalations so problems surface before the customer complains
Questions people ask
Tell me what's actually happening.
Describe the problem. I'll tell you whether this is the right service — or something simpler.
No jargon. No obligation. Just tell me what's happening.